Microphone Solutions is located in Celebration, Florida; a small city built by The Walt Disney Company. Beautiful weather plus a few hurricanes ;), we keep busy all year long on our quest to better serve our customers.

. Order Status - CLICK HERE

. Existing Orders & Product Questions - Please send an email to this address: Info@FMASolutions.com or (CLICK HERE)

Emails are usually replied to within the hour (Mon-Fri 10:00AM-6:30PM EST). Please make sure you check your Spam folder and Spam filter for our reply as we are always very fast in our response time. You may also call 1-888-473-9661 or 1-321-939-0228, Monday trough Friday, 12:30PM – 5:00PM although you may need to leave a message for us during our peak times. Email is always faster.

. SALES – Our call center is located in Pennsylvania and they are great people to work with. They can take your order and answer some of the questions you might have.

Sales Toll Free 1-866-552-1951
Monday trough Friday - 8:00AM – Midnight EST
Saturday and Sunday - 9:00AM – 9:00PM EST

. RETURNS - within 30 days of your purchase date please send us an email to this address: Returns including your order number or invoice number or simply your name and address so we can locate your order. We cannot give Return Authorization Numbers over the telephone. Click here for our Return Policy.

. Purchase Orders from Government Agencies, Universities and Fortune 1000 companies should be faxed to 407-566-9580.

. Orders may also be faxed, with shipping and billing address, name, telephone, email and payment information, to 407-566-9580.

. For our current BEST Shure Prices please send us an email to Today’s BEST Shure Prices

Our Customers rated MicrophoneSolutions Top Service - Independent Merchant Rating System by Yahoo! Only 5% of all online universe is rated 5 STARS.

• Please add any comments such as specific frequency for a wireless microphone, etc.
  
  
• Choose a payment method and fill out the credit card number and expiration date.
  
  
• Press the "Place Order" button, and you are all set!

Charging Your Credit Card

Charges will appear on your credit card statement as FMASolutions.com. Your credit card will only be charged on the day the product is being shipped. If the product will not be available within the time frame stated at the product’s page in our site, we will notify you via e-mail. If you agree with the new estimated delivery date, we will ship the product and charge your credit card on the day the item is being shipped.
Return to the top of the page



Our Lowest-Price Guarantee

Simply put: if you find the same product anywhere else for less, we will beat it*.

Our Lowest-Price Guarantee * - How does it work?

We are always researching our competitors' prices in order to provide you with the lowest price. If you find a lower price for the product you want to purchase in another store and, provided the other store is a well established business, and an Authorized Dealer we will sell you for less. Just send us an e-mail with the product model number and manufacturer, lower price you found and the link to that site or, in case you were quoted a lower price over the phone, just give us the other dealer's phone number with the price quoted. We will send you a reply with your new lower price within 24 hours. Send an e-mail to Lowest-Price Guarantee.

Be aware of Non-Authorized Dealers! Call Shure and Sennheiser to make sure you are buying from an Authorized Dealer. The product you buy from a non-authorized dealer may not be covered by the manufacturer's warranty. Check first and be always suspicious of "too good to be true" deals. The very inexpensive can suddenly become extremely expensive and usually comes with a big headache. Many online merchants sell "B" stock, which are refurbished products or in other words, a second hand product, as if they were brand new. We only sell brand new products straight from the factories. No middle man, no distributor.

Some products have a Minimum Advertised Price policy imposed by the manufacturers which serves to protect the profit margin of retailers and preserve the distribution market place. Therefore, you might find some lower price advertised by a non-authorized dealer. In those cases, more than likely we will be able to give you a lower price than the one you have seen because we are Authorized Dealers and buy in great volume directly from the factories. We are here to help you choose the best product that will fit your personal needs for the lowest price. Always.

* Lowest Price Guarantee does not apply if you have already purchased the product. We reserve the right to not beat prices, at our own discretion, when the product's price is suspiciously too close or below the manufacturer's cost..

Shipping

Inside the USA we ship via Federal Express, UPS and US Postal Service. Shipping costs are calculated in real time. 95% of the orders are shipped on the same day you place your order, but there is no guarantee of that due to inventory fluctuation. You will be notified within 24 hours of any back order situation.

International Orders are shipped via Federal Express International and AIR MAIL. When placing your order, please choose "International - OUTSIDE the US via FedEx" or "International Mail $19.95 up to 2lbs. (1 kilo)" for shipments that weight less than 1 kilo.

International Shipping Cost => Most of the times = US$38.00 via FedEx.

• Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Italy, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland and United Kingdom => 95% of the shipments will cost US$38.00 via FedEx or US$19.95 via AIR MAIL. When shipped via FedEx you will be responsible for any tax/vat/local dutties upon arrival. When shipped via MAIL there's a good chance you will not have to pay any tax upon arrival in your country.

For more details please visit International Orders.



Return to the top of the page

Sales Tax

Sales tax is charged on ALL orders sent within the state of Florida. Neumann, Sennheiser and Shure microphones and wireless microphones will incur sales tax when shipped to California and Florida. Some Sennheiser and Neumann products may also be taxable in Connecticut.
Return to the top of the page

Fraudulent Orders

Fraudulent orders are in 99.9% of the cases detected by our system and are automatically reported to the competent agencies, including the FBI. The ones that are not detected at first will be tracked and prosecuted to the full extent of the law. Certain security measures might be taken during the process of your order, such as authorization forms that must be faxed, etc. These measures might delay the process of your order, but if you are the legitimate cardholder, we are sure that you will appreciate all the extra care. By doing that we protect you and we protect ourselves, helping to keep our costs low, and making sure no one else is fraudulently using your credit card. We reserve the right to refuse to fill any order.
Return to the top of the page

Shopping Cart

Just like a physical store, MicrophoneSolutions.com provides you with a shopping cart. Once you've discovered an item you want, simply click the gray button marked "Add to Cart". From there, you can begin the basic ordering process. The item will remain in your cart wherever else you decide to go in the store, and you can always remove the item later if you change your mind. Your shopping cart will be saved so you can come back some other time or any other day and you will be able to easily retrieve your saved shopping cart. All you have to do is log in with your ID and password and your saved shopping carts will be at your "Customer Profile" unique screen.

Once you have found an item that interests you, simply click the "ADD TO CART" button. This button can be found on any item's detail page, to the right of the price information. When you have finished adding items to your Shopping Cart, click the Shopping Cart icon (on the left column menu of every page of our site). This is the beginning of the ordering process.

If you wish to buy multiple quantities of an item you have placed in your Shopping Cart, change the number in the "QTY" box. Be sure to click the "UPDATE" button at the bottom of your list of Shopping Cart items to confirm any changes.

If you wish to delete an item in your Shopping Cart, click the "REMOVE" button that appears to the extreme right of any item in your Shopping Cart.

Next you press the "CHECK OUT" button, and you will fill out your shipping and billing information. After we have received your order, we will also inform you by e-mail if any items in your order prove to be unavailable. Your credit card will be charged ONLY on the day the product leaves our warehouse (unless it's a special order and you agreed with that). You will be informed through out the shipping process by e-mail. We will also send you the tracking number when available.
Return to the top of the page

Availability: What Does It Mean?

Availability information for each item in our catalog is listed on the product’s page. This availability estimate refers to the amount of time it will take us to acquire the item once you place your order; it does not take into consideration the amount of time it will take your order to reach you once we ship it. Shipping time is dependent upon:

• The shipping method you choose
• If we have the item in stock
• If the manufacturer has the item in stock
• The distance from the manufacturer to our warehouse (e.g. West Coast or East Coast)
• Holidays and weekends
• High demand season (e.g. Christmas)
• High demand product

Tracking Your Order

Once we receive your order, we will keep you updated of the status. Sometimes a tracking number will not be available if your product was shipped directly from the manufacturer to you, but we will still keep you informed of the status of your shipment.
Return to the top of the page

Privacy Policy

At MicrophoneSolutions.com, we are committed to protecting your privacy. We may use the information we collect to occasionally (never more than once a month) notify you about important functionality changes to the Web site, new services, and special offers we think you'll find valuable. If you would rather not receive this information, you can always unsubscribe.

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

MicrophoneSolusions.com does not sell, trade, or rent your personal information to others. We are committed to protecting your privacy. We use the information we collect on the site to make shopping at MicrophoneSolutions.com possible and to enhance your overall shopping experience.

For more detailed information, please visit our Privacy Policy page.
Return to the top of the page

Safety

Shopping at MicrophoneSolutions.com is safe. Our secure-server software encrypts your credit card number so that no one else can read it. Experts say e-commerce transactions are safer than ordinary credit card purchases. Every time you pay with a credit card at a store, in a restaurant, or give your credit card number over an 800 number--and every time you throw away a credit card receipt--you make yourself vulnerable to fraud. But ever since the 2.0 versions of Netscape Navigator and Microsoft Internet Explorer, transactions can be encrypted using Secure Sockets Layer (SSL), a protocol that creates a secure connection to the server, protecting the information as it travels over the Internet. SSL uses public key encryption, one of the strongest encryption methods around.
Return to the top of the page

About Us

Music One was founded in 1995. We are located in Orlando, Florida, United States. Today we share with two other companies a 40,000 sq. ft. facility. We primarily carry studio recording equipment, recording media, guitar accessories, keyboards, drum hardware, professional audio, electronics and accessories. We are proud to be a NAMM member since 1996.

Since 1995 Music One has been an Authorized Dealer for these Top Industry Manufacturers:

Akai Ampeg AMS Neve Big Eyes Bose Crate Crest D'Addario Danelectro dbx Dean Markley DW E-mu Ernie Ball Fender Focusrite

Furman GK GHS Gibson Godin Groove Tubes Hafler Hammond Hartke Hosa Ibanez Intellitouch JBL Korg Levy's Lexicon

Mackie Martin Middle Atlantic Monster Cable Otari Paiste Philips Quantegy Roc n Soc Roland Samson Savarez Shure Sony Spetraflex Spirit

Takamine Tama Studer SWR Tascam Tannoy TC Electronic Tech 21 Trace Elliot Ultimate Tobias Oberheim Westlake Whirlwind Zildjian Zoom

All products brand new from the factory shipped to you, fully guaranteed by the manufacturers.
Return to the top of the page